1. Standard 30-day return window
Most physical merchandise purchased directly through the OCL store may be returned within 30 calendar days after confirmed delivery. The item should be unused, unworn, unwashed, undamaged, and returned with its original packaging, tags, accessories, and proof of purchase. Starting a request within 30 days preserves the request while we provide instructions.
2. Start a return
Before sending anything, use the Contact Us page or email info@ohiocannabislive.com with your order number, the item you want to return, and the reason. For a wrong, damaged, defective, or materially different item, include clear photos of the item, packaging, shipping label, and problem. We will identify the correct return destination and provide authorization or partner instructions. Returns sent without instructions may be delayed or refused.
3. Drop-shipped and partner-fulfilled items
Some products are produced or shipped by a disclosed fulfillment or drop-shipping partner. Those items may need to be returned to the partner’s designated facility rather than to OCL. The product page or return instructions may state additional packaging, timing, or carrier requirements. If a partner-specific rule is materially more restrictive than this policy, it must be disclosed before purchase; otherwise OCL will review the request under this policy and applicable law.
4. Wrong, damaged, defective, or missing items
Report a wrong, damaged, defective, or materially misdescribed item as soon as practical and no later than 30 days after delivery. After review, OCL may provide a replacement, repair, store credit, or refund. When a return is required because OCL or its fulfillment partner sent the wrong item or the item arrived damaged or defective, OCL will provide or reimburse reasonable authorized return shipping. Report a package marked delivered but not received promptly so carrier and fulfillment records can be reviewed.
5. Items that generally cannot be returned
Unless damaged, defective, incorrect, materially misdescribed, or otherwise returnable by law, the following are final sale: personalized or custom-made products; digital downloads or accessed digital products; gift cards; event tickets after the stated cancellation deadline; items marked clearance or final sale; opened hygiene-sensitive goods; and items damaged through use, alteration, improper care, accident, ordinary wear, or unauthorized repair. Cannabis and intoxicating hemp products are not sold through this store.
6. Return shipping and original delivery charges
For preference, fit, color, change-of-mind, or buyer-remorse returns, the customer is generally responsible for authorized return shipping. Original delivery charges are generally not refundable. OCL covers reasonable authorized return shipping when the entire order or affected item was wrong, damaged, defective, or materially misdescribed, or when required by law.
7. Refunds and exchanges
Eligible returns are inspected after receipt. Approved refunds include the returned item’s purchase price and applicable tax and are issued to the original payment method when practical. Banks and payment providers may take several business days to post a refund. An exchange may be offered when replacement stock is available; otherwise a refund or store credit may be issued. Refunds may be reduced for missing parts or damage beyond what was reported, to the extent permitted by law.
8. Services, memberships, and contributions
Memberships, digital access, advertising, sponsorships, and professional services are covered by the Service Refund Policy. Voluntary contributions are not merchandise purchases. Duplicate or unauthorized contribution payments should be reported promptly for review.
9. Contact and legal rights
Questions or return requests: Contact Us, info@ohiocannabislive.com, or 614-622-7859. Nothing in this policy limits consumer rights or remedies that cannot legally be waived.