1. No general returns or exchanges
All merchandise sales are final for change of mind, buyer’s remorse, preference, or an incorrectly selected size, color, or design. We do not accept ordinary returns or exchanges. Please review product details and sizing information before ordering.
2. Limited 30-day quality guarantee
Contact us within 30 calendar days after delivery if merchandise arrives damaged, is the wrong item, has a manufacturing or print defect, or does not function substantially as described. This limited policy addresses genuine quality and functionality issues; it is not a general return window.
3. What we need
Email info@ohiocannabislive.com with your order number, delivery date, a description of the problem, and clear photographs or video showing the item, packaging, shipping label, and issue. Keep the merchandise and packaging while the claim is reviewed.
4. Available remedies
After verification, OCL may repair the item where practical, replace it with the same or a comparable item, issue store credit, or refund the affected item’s purchase price and applicable tax. We ordinarily offer a replacement first when stock is available. The remedy will be reasonable for the specific defect and will not reduce rights provided by applicable law.
5. Return authorization
Do not mail merchandise back until OCL provides written return instructions. Unauthorized shipments may be refused. For a verified wrong, damaged, defective, or materially nonfunctional item, OCL will provide or reimburse reasonable authorized return shipping when a return is required.
6. Condition and exclusions
Except for the reported defect, merchandise must not be damaged through misuse, alteration, improper washing or care, accident, ordinary wear, or unauthorized repair. Apparel should be unworn and unwashed when the issue can be inspected without use. Personalized or custom items, clearance/final-sale items, gift cards, digital products, and merchandise damaged after delivery are not returnable, except for a verified defect or where law requires a remedy.
7. Shipping and missing packages
Original shipping charges are not refunded unless the entire order was wrong, damaged, defective, or otherwise required by law. Report a package marked delivered but not received promptly so OCL can review carrier records; approval depends on the investigation and is not automatic.
8. Refund timing and legal rights
Approved refunds are issued to the original payment method when practical. Payment-provider processing times vary. Nothing in this policy limits rights or remedies that cannot legally be excluded.