1. What this policy covers
This policy applies to services purchased directly from Another Mastamynd Hit LLC, doing business as Ohio Cannabis Live, including paid memberships, digital access, advertising, directory upgrades, and other service work. A signed proposal, sponsorship agreement, event page, or checkout disclosure may contain more specific terms; those specific terms control that transaction.
2. Membership trial and cancellation
An eligible first purchase of a monthly OCL Insider, Unlimited, or VIP plan includes a seven-day free trial and then renews at the displayed monthly price until canceled. Discounted six-month and annual choices do not include a second trial and renew for the billing period shown at checkout. Cancel before the trial ends or before the next billing date to avoid the next charge. Cancellation stops future renewals and does not automatically refund a charge already processed.
3. When a service refund may be approved
Contact us within 30 calendar days of the charge. We may approve a full or partial refund, service credit, correction, or re-performance when we confirm a duplicate or incorrect charge; a purchased service was not delivered; a material functionality problem prevented meaningful use and could not be corrected after a reasonable troubleshooting opportunity; OCL canceled the service; or a refund is required by law.
4. Renewal grace review
For an accidental membership renewal, contact us within three calendar days of the renewal. If the paid features were not materially used after renewal, we will fairly review the request and may issue a refund. This is a limited courtesy review, not a promise that every renewal will be refunded.
5. Usually not refundable
Completed or substantially performed custom work, delivered advertising, used event access, downloaded or consumed digital benefits, charges older than 30 days, dissatisfaction based only on a change of mind, or a failure to cancel before renewal are generally non-refundable unless law or transaction-specific terms require otherwise.
6. How to request review
Email info@ohiocannabislive.com with the account email, order or invoice number, charge date, amount, and a clear explanation. Include screenshots when reporting a functionality problem. Please allow us a reasonable opportunity to investigate and correct the issue.
7. Approved refunds
Approved refunds are sent to the original payment method when practical. Bank and payment-provider processing times vary and commonly take several business days. This policy does not limit rights that cannot legally be waived.